Last Updated: 27 October 2026

This Shipping Policy applies to LHTONE TRADING, website https://lhtone.com/. The English version shall prevail.

1. Delivery Coverage

We ship to Singapore and selected overseas countries/regions. Available shipping destinations will be shown during checkout. Some remote areas are excluded or subject to remote surcharge.

2. Processing & Estimated Delivery Time

  • Order processing: 1–3 working days after payment confirmation (exclude weekends and Singapore public holidays).
  • Singapore local: 2–5 working days after dispatch for small items; 5–10 working days for bulky furniture/decor.
  • International shipping: Estimated 7–20 working days after dispatch, subject to customs clearance, airline schedule and local courier conditions.

Delivery times are estimates only. Delays may occur due to stock shortage, customs inspection, weather or force majeure. We will notify you promptly for major delays.

3. Shipping Fees & Surcharges

  • Shipping fee is calculated automatically and displayed at checkout before payment, based on destination, weight, dimension and courier option.
  • Bulky, oversized or heavy items may incur extra freight surcharge.
  • Remote area surcharge may apply for overseas remote zones.
  • Free shipping promotions are only valid for regions stated on the promotion banner.

4. Customs, Duties & Taxes (Important for Overseas Orders)

Buyer is responsible for all import duties, GST, VAT, customs clearance fees and any local administrative charges imposed by the destination country. We do not collect import tax on behalf of destination customs and cannot control customs clearance speed or inspection decisions. Some countries may restrict certain goods; it is buyer’s responsibility to confirm local import rules before ordering.

5. Delivery Address & Contact

Please provide a complete, accurate delivery address and valid local contact number. Address change requests must be sent to support@lhtone.com before the parcel is dispatched. Once shipped, address modification is not guaranteed and extra freight charges may apply.

6. Unattended / Failed Delivery & Return to Sender

If delivery fails due to wrong address, unavailable recipient, unpaid customs tax or local import refusal, the parcel may be returned to us. Return freight, customs penalties and restocking cost will be deducted from any refund, or borne fully by the buyer.

7. Lost or Damaged Shipment in Transit

  • For parcels confirmed lost by courier, we will arrange reshipment or refund according to the shipping insurance terms.
  • If outer packaging is visibly damaged on arrival, please take photos before signing and contact us immediately.
  • Signing for the parcel without recording packaging damage will be treated as intact delivery.
  • We do not cover loss or seizure caused by destination customs inspection or confiscation.

8. Prohibited & Restricted Items

We reserve the right to cancel or halt shipment if the item violates export rules of Singapore or import regulations of destination country.

9. Force Majeure

We are not liable for delivery delays, seizure or non-delivery caused by events beyond our reasonable control, including customs hold, government import bans, airline suspension, natural disasters and other force majeure events.

10. Policy Update

We reserve the right to amend this shipping policy. Revised version will be posted on this page with updated date. Each order follows the policy effective on the order date.

11. Contact

Shipping enquiries: support@lhtone.com
LHTONE TRADING
301 HOUGANG AVE 5, #05-222, SINGAPORE 530301


更新日期：2026年10月27日

本配送政策适用于 LHTONE TRADING，运营网站 https://lhtone.com/。英文版本具有优先法律效力。

1. 配送范围

我们支持新加坡本地以及部分选定海外国家/地区配送。可配送目的地将在结账页面展示；部分偏远地区不支持配送或需要收取偏远附加费。

2. 订单处理与预估配送时效

  • 订单处理：付款确认后 1–3 个工作日（周末、新加坡公共假期不计入）。
  • 新加坡本地：小件发货后 2–5 个工作日；大件家具装饰发货后 5–10 个工作日。
  • 国际海外配送：发货后预估 7–20 个工作日，受清关、航班、当地快递影响。

以上仅为预估时效。库存不足、海关查验、天气、不可抗力都会造成延误，长时间延误我们会主动通知。

3. 运费与附加费

  • 运费在结账支付前自动计算展示，根据目的地、重量、体积、物流渠道核算。
  • 超大、超重大件商品会收取额外大件运费。
  • 海外偏远地区可能产生偏远附加费。
  • 免运费活动仅以活动横幅标注的适用地区为准。

4. 关税、消费税与清关（海外订单重点）

买家自行承担目的地国家产生的全部进口关税、增值税、消费税、清关手续费及当地行政费用。我们不会代收目的地税费，也无法干预海关查验、放行节奏。下单前，买家有义务自行确认当地进口管制政策，确认商品允许入境。

5. 收货地址与联系方式

请填写完整准确的收货地址和有效的当地联系电话。地址修改申请必须在包裹发货前发送至 support@lhtone.com；包裹发出后无法保证修改成功，且可能产生额外运费。

6. 派送失败、无人签收、退回发件人

如因为地址错误、无人收件、拒付关税、当地禁止入境导致派送失败，包裹可能被退回我方。退回运费、海关罚金、重新入库成本将从退款中扣除，全部由买家承担。

7. 运输丢件、破损

  • 快递确认丢件，我们将按照物流保险条款安排重发或者退款。
  • 收货外包装明显破损，请先拍照留存，再签收，并立刻联系我们。
  • 直接签收、未记录包装破损，将默认包裹完好送达。
  • 海关扣押、没收产生的损失不在我方赔付范围内。

8. 禁运与受限商品

如果商品违反新加坡出口管制或者目的地国家进口法规，我们有权取消订单或者停止发货。

9. 不可抗力

对于超出我方合理控制范围的事件，包括海关扣货、入境禁令、航班停航、自然灾害等造成的延误、扣押、无法派送，我们不承担赔偿责任。

10. 政策更新

我们保留修订配送政策的权利，新版本发布于此页面并更新日期，每笔订单适用下单当日有效的政策版本。

11. 联系我们

配送相关咨询：support@lhtone.com
LHTONE TRADING
301 HOUGANG AVE 5, #05-222, SINGAPORE 530301