Last Updated: 27 October 2026

This Refund and Returns Policy applies to LHTONE TRADING, website https://lhtone.com/. This policy is drafted in compliance with Singapore Consumer Protection (Fair Trading) Act (CPFTA). The English version shall prevail.

1. Return Eligibility

You may submit a return request within 7 calendar days from the date you receive the parcel, subject to the following conditions:

  • Items must be unused, undamaged, complete with original packaging, tags and accessories, and in fully resalable condition.
  • Custom-made, bespoke, clearance / final sale items are non-returnable and non-refundable.
  • Damages caused by improper installation, misuse, wear & tear after delivery are not eligible for return.
  • For international orders, return is allowed only after our prior written approval; we do not support duty-free return shipments.

2. How to Start a Return

Please email us at support@lhtone.com with your order number, photos of the item and packaging. We will reply and provide return instructions within 3 working days. Do not send back goods without prior approval. Unauthorised returns will be rejected and discarded at buyer’s risk.

3. Shipping Cost for Returns (Local & International)

  • Singapore local change-of-mind return: return shipping cost borne by buyer. Original delivery fee is non-refundable.
  • International change-of-mind return: all return freight, destination import duties, Singapore re-import GST, customs charges and brokerage fees are fully borne by the buyer.
  • For our fault (wrong item, missing parts, manufacturing defect): we cover reasonable return shipping cost. For international orders, we will specify the approved return courier method.
  • We strongly recommend tracked courier service. We are not responsible for lost parcels if untracked shipping is used.

4. Inspection & Refund Process

Once we receive and inspect the returned goods and confirm they meet return requirements, we will process your refund within 7–14 working days. Refund will go back to the original payment channel (Hitpay / credit card). Refund timeline also depends on the payment provider’s processing cycle.

If returned goods are damaged, incomplete or not resalable after inspection, we reserve the right to reject the return. For international rejected returns, the item may be held or disposed of, and all related costs will be charged to the buyer.

5. Exchanges

Exchange is available for eligible items within the 7-day window. If the new item is more expensive, you pay the price difference. If cheaper, the price difference will be refunded to you. For international exchange orders, outbound and return shipping rules above apply.

6. Cancellation Before Shipment

You may cancel an unpaid order anytime. For paid orders not yet dispatched, contact us promptly for cancellation. Once the parcel is dispatched, it will be treated as a normal return request.

7. Statutory Consumer Rights (Lemon Law)

Nothing in this policy shall affect your statutory rights under the Singapore Consumer Protection (Fair Trading) Act (CPFTA). If goods have manufacturing defects, are not of satisfactory quality or do not match the description, you may claim remedy under the Lemon Law regardless of our general return window. However, you remain responsible for all international return logistics and cross-border customs costs.

8. Important Note for International Returns

Cross-border returns carry high risks including customs detention, inspection fees, import tax and long transit delays. We cannot guarantee customs clearance for returned goods entering Singapore. If the returned parcel is seized, destroyed or lost during cross-border transit, we will not issue a refund.

9. Policy Update

We may revise this return policy at any time. Updated version will be posted on this page with revised date. Orders are governed by the policy effective at the time of purchase.

10. Contact

Return & refund enquiries: support@lhtone.com
LHTONE TRADING
301 HOUGANG AVE 5, #05-222, SINGAPORE 530301


更新日期：2026年10月27日

本退货退款政策适用于 LHTONE TRADING，运营网站 https://lhtone.com/，依据新加坡《消费者保护（公平交易）法》（CPFTA）制定。英文版本具有优先法律效力。

1. 退货资格

您可以在签收包裹7个自然日内向我们发起退货申请，需同时满足以下条件：

  • 商品未使用、无磕碰损坏，保留原包装、吊牌、配件，保持可二次销售状态。
  • 定制商品、清仓特价、标注不退不换的最终特卖商品，不支持退货退款。
  • 签收后因安装不当、人为使用、正常磨损造成损坏，不在退货范围内。
  • 海外订单退货必须经过我方预先书面同意；我们不提供免税退回通道。

2. 退货申请方式

请发送邮件至 support@lhtone.com，提供订单号、商品及包装照片；我们将在3个工作日内回复并提供退货指引。未经我方预先同意，请不要直接寄回货物。私自寄回包裹将被拒收或丢弃，风险由买家自行承担。

3. 退货运费承担（本地 + 国际）

  • 新加坡本地个人原因退货：退货运费由买家承担，原订单发货运费不予退还。
  • 海外个人原因退货：全部返程运费、出发国出口税费、新加坡复进口消费税、清关代理费等所有跨境费用均由买家承担。
  • 我方责任（发错货、缺件、出厂质量缺陷）：我们承担合理退货运费；海外订单我们会指定认可的退回物流渠道。
  • 建议使用可追踪快递；无物流追踪的包裹丢失，我们不承担责任。

4. 验货与退款流程

我们签收退回商品并检验合格后，会在7–14个工作日内安排退款，原路退回至原支付渠道（Hitpay /信用卡），实际到账时间受支付服务商结算周期影响。

如果退回商品破损、配件缺失、无法二次销售，我们有权拒绝退货。海外订单退货被拒收时，包裹可能被扣留或销毁，产生的全部费用由买家承担。

5. 换货服务

符合退货条件的商品，可以在7天窗口期申请换货。换新商品价格更高则补差价；价格更低，差价部分原路退回。海外换货订单，寄出和返程运费均遵循上面条款。

6. 发货前订单取消

未付款订单可以随时取消；已付款但尚未发货的订单，请尽快联系我们申请取消。包裹一旦发出，则转为正常退货流程。

7. 法定消费者权利（柠檬法 Lemon Law）

本政策不影响新加坡《消费者保护（公平交易）法》赋予您的法定权利。如果商品存在出厂质量缺陷、不具备可接受品质、和商品描述严重不符，您可依据柠檬法主张维权，不受上述7天无理由退货期限限制。但跨境退回产生的物流、海关相关成本依旧由买家承担。

8. 海外退货重要提醒

跨境退货风险较高，可能遭遇海关扣留、查验收费、漫长运输延误。我们无法保证退回新加坡的包裹一定可以清关放行。如果退回包裹在跨境途中被扣押、销毁或者丢失，我们不予退款。

9. 政策更新

我们保留修订本退货政策的权利，新版本发布在本页面并更新日期。订单适用下单当时生效的政策版本。

10. 联系我们

退货退款咨询邮箱：support@lhtone.com
LHTONE TRADING
301 HOUGANG AVE 5, #05-222, SINGAPORE 530301