Summer 25% discount on all last year's products home decor
HEADQUARTERS
301 Hougang Avenue 5, #10-475
Singapore 530301
Email: support@lhtone.com
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes. We make every effort to display the colors, textures, and details of our artisan home decor as accurately as possible. However, since many of our pieces feature natural materials like marble, solid wood, and handmade ceramics, slight natural variations in grain and tone may occur, making your item beautifully unique.
Where can I view my sales receipt?
A digital sales receipt will be sent automatically to your registered email address immediately after your order is confirmed. You can also view, download, or print your full purchase history and receipts at any time by logging into your account on lhtone.com.
How can I return an item?
We offer a hassle-free 30-day return policy for unused items in their original premium packaging. To start a return, simply contact our global service team at support@lhtone.com. Please note that return shipping fees are covered by the customer, and custom-made or bespoke pieces are exempt from returns
Will you restock items indicated as “out of stock?”
Since our collection relies heavily on artisan craftsmanship and limited-batch production, restock times can vary. For highly anticipated or sold-out pieces, you can enter your email address on the product page to be placed on our priority waitlist and receive an instant notification when it becomes available.
Where can I ship my order?
We provide insured international shipping to over 135 countries worldwide. Your order will be dispatched from our fulfillment center via trusted global carriers. Detailed track-and-trace links will be provided via email as soon as your package leaves our warehouse.
INFORMATION ABOUT US
